+64 (0)274 903175
PO Box 876, Wanaka 9343, New Zealand
+64 (0)274 903175
Untitled Document
Cardrona Alpine Resort
The background
Since its early days as a club ski field, Cardrona Alpine Resort has developed into an internationally recognised brand. Able to recruit well-educated and often globally experienced team members, Cardrona were looking to support their leaders in further developing themselves.

In partnership with GENOS International, we determined that Emotional Intelligence (EQ) was an underpinning factor of high performance. Leaders with high EQ are more likely to be successful, and EQ competencies are measurable and able to be developed.

The General Manager at Cardrona embraced the direct link that exists between the way people feel and the way people perform at work and this linked closely to Cardrona’s values.

What we did for Cardrona
Using an Emotional Intelligence Leadership 360 Assessment tool we undertook surveys on each leader in the organisation and measured how they demonstrated EQ competencies in comparison to others. Any competency gaps highlighted by the tool were used as the basis for their Professional Development Plan (based on the 70:20:10 principal).

The collaborative approach to writing the Development Plans meant individuals were offered coaching and, as small teams, they supported each other in writing and sharing their goals, challenges and successes. As a larger leadership team, each participant presented their journey and their plans for the coming winter season. Cardrona plans to repeat the process in 12 months time.

The results
As a result of the evaluation and subsequent development planning there have been a number of participants who have reported significant growth in their leadership style, positive changes to behaviours and an increased ability to connect with their people and get the best out of them.
“ I was given an opportunity to work with Linzi after an organizational restructure. I was not in a good space professionally & that was having a serious knock-on effect in other areas of my life. The impact of my coaching relationship was immediate. Opportunities for development & growth were quickly identified & strategies put in place to bring about change. With Linzi’s guidance, I was able to implement new behaviours & reframe my thinking whilst navigating the big workplace shake-up happening around me. The process has been nothing short of transformative, both professionally & personally. Linzi has a coaching style that really delivers, with a vast knowledge base, a theory for every situation & decades of real world experience. A straight shooter, Linzi is quick to hold you accountable & tell you to ‘put your big girl knickers on’ when required! The coaching process is not always easy but my relationship with Linzi is one of complete trust … I’m so grateful for her wisdom, empathy, support & humour. ”


+64 (0)274 903175
PO Box 876, Wanaka 9343, New Zealand
About Us
Linzi Ebbage-Thomas MSc has nearly 30 years experience in the fields of Recruitment, Training, Organisational Development and Coaching. She has worked with organisations ranging from international corporations to local government ... read more